TERMS AND CONDITIONS
STONEHAYES FARM HOLIDAY COTTAGES
1. Stonehayes Farm Holiday Cottages
The contract for your holiday rental will be between the owners of Stonehayes Farm (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”). It is governed by UK law. The contract will become effective when we have received the deposit. Receipt of your deposit means you have agreed with these conditions.
2. Arrival and Departure
We welcome our guests from 3.00pm on day of arrival and we would like to ask you to vacate the property by 10.00am on the day of departure. Please do let us know if you have specific requirements that are different to our standard procedures, and we will try and do what we can to accommodate these.
3. No Smoking
4. Sorry No Pets
Once a reservation has been made we will send you a booking form and invoice 1/3 is to be paid within 7 days to secure your booking. Final balance is due 6 weeks prior to the holiday commence date. Please keep a note of this date we do not send out reminders.
Please note that we reserve the right to cancel a holiday where payment has not been received within 2 weeks of balance date. Full payment is required for any booking made within 6 weeks of holiday start date. We also require a security deposit of £50 per cottage. Which will be returned to you within 14 days of your departure date and the property has been checked for breakages and or damage.
6. What is included
All fees quoted are on the basis of self catering, and include all linen (including towels), heating and electricity, logs (where required) .
Once you have a confirmed booking, you are responsible for the agreed rental cost in full, even if you subsequently cancel. Cancellations must be immediately notified to us by phone and confirmed in writing by e-mail or registered post. If we are able to re-let your booking we will refund to you the final letting fee (which maybe less than you paid, depending on the amount we were able to charge for the re-let) minus a £25 administration fee. If we are unable to re-let, we regret we cannot refund. To ensure you are covered for such instances, we recommend you take out travel insurance (an annual policy should cover cancellations that are beyond your control).
8. Number of People using the Property
The maximum number of guests allowed for each cottage is stated on the description of each cottage as can be seen on our web site. If you wish to exceed this number, we request you to discuss this with us prior to making your booking, to avoid possible disappointment. You are free to welcome day guests at Stonehayes Farm, but please note that these come under your full responsibility, and that we reserve the right to ask any guest who do not behave in a reasonable manner to leave the Farm.
We believe we provide a very safe and protected environment for you and your family. We are obliged however to state that the use of the accommodation , grounds and facilities at Stonehayes Farm is entirely at the users risk and no liability can be accepted for death, injury and loss or damage to users of their belongings. The farm consists of 17 acres of free accessible grounds (gardens, fields, play areas, river) and with this in mind we advise all of our guests, upon arrival at Stonehayes Farm, to clearly establish with all members of their party where they can and cannot go. No responsibility can be accepted for loss or damage to belongings or vehicles. This is your responsibility at all times.
10. Care of Property
You are responsible for the rental property and are expected to take all reasonable care of it furniture, pictures, fittings and fixtures, in or around the property. You must leave them in the same state of repair, and tidy condition at the end of the rental.
11. Damages & Breakages
Accidents can happen, and if they do we don’t want them to spoil your holiday. For that reason we believe in taking a very reasonable position when it comes to any dame done, and will not charge you for the odd broken glass or plate. We do ask you though to inform us of any incident at your earliest opportunity, for any significant damage or loss, you are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. This includes the possible loss of keys. Judgement of what is significant is at the owner’s discretion.
12. Circumstances beyond the control of the owner (force majeure)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control (for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property – “force majeure”), you will be refunded the full amount of the booking, including deposit. We will also do all we can to help you find alternative accommodation. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking.
No additional compensation, expenses or costs will be payable.
We will make every effort to make sure that you have a wonderful stay at Stonehayes Farm. However, if you have any problems or cause for complaint, we ask you to contact us immediately to give us the chance to resolve it.